Advice and support during COVID-19 (Coronavirus)

With the COVID-19 pandemic, you might be finding things harder than usual at the moment.
You are not alone, and help is available.

Link to PDF Document

Southwark Council Public Health Division
Last updated 02 June 2020

Sources of Support for Local Residents

Money worries?
If you are worried about money or bills
visit the council’s website to find out how
to get help. Search ‘financial support for
Southwark residents’ to find the

Managing conflict
Staying at home with people all day can
mean it’s easier to get into arguments.
Remove yourself from situations when
they get heated and try to stay calm. If
you’re worried about domestic abuse
please call SOLACE advocacy and
support service on 020 7593 1290,
or visit

Housing concerns?
Southwark Council’s Housing Solutions
Team can help with any housing or
homelessness issues. Email or
call 020 7525 5000 (open 7 days per
week including out of hours for
emergencies only). If you are a council
resident you can also contact your
Resident Services Officer.

Caring for someone?
Carers UK has helpful advice and
information about the support you can
get during the coronavirus pandemic.
Contact them on 0808 808 7777 from
Monday to Friday, 9am to 6pm.
For more advice visit:

Losing loved ones is always difficult and
it’s normal to experience feelings of
grief. National organisation Cruse (0808
808 1677) has a bereavement helpline
and The Good Grief Trust website can
help you to find other special services,
such as help for those who have lost a
child. Visit

If you need extra help and support
If you are feeling overwhelmed or need
extra help, it’s important to know that
support is available.

Southwark Wellbeing Hub:

The Hub can help you find the right
support for you. You can call the
Hub on 020 3751 9684 or 07849
084368 or send them an email at Monday to Friday 9am to
5pm. You can also visit their

Your GP

is still here to support you
and can provide advice on how to
deal with your symptoms and talk
about available treatment. GPs have
put measures in place so that you
can be seen safely. Call your local
practice to hear more

Southwark NHS

provides a Talking
Therapy service to support people
struggling with low mood, stress and
anxiety. You can contact them
directly on 020 3228 2194, but you
must be registered with a GP in
Southwark to access the service

The Samaritans

offer a friendly chat.
You can call them on 116 123, or
chat online on their website

The Big White Wall

is free and
available to all Southwark residents
aged 16+ and provides 24/7
support. Simply go to and enter
your Southwark postcode when

For young people

The Nest

is a new service for all
young people in Southwark
seeking free, confidential
support for feelings like stress,
anxiety, worry, or if you just
want a chat. You can call the
team at 020 8138 1805 or go to If you are feeling worried,
anxious or stressed, you can
text “Shout” to 85258 to chat
with trained volunteers. This
service is active 24/7 and you
can get information at


is a new online
counselling service for children
and young people aged 11 to 25
years old to get free,
anonymous mental health and
emotional wellbeing support:


If you are in a mental health crisis
Southwark’s NHS 24-hour mental health
telephone support line is available for
people who are experiencing mental
distress in Southwark on 0800 731
In an emergency always call 999